Being a creative person in the public eye means that bad reviews go with the territory. In narrating 11 audiobooks in 2012, I observed that:

• People seem more likely to leave a rating than write a review.
• Negative reviews seem to outnumber positive ones.

In looking at the negative reviews, some people actually gave informative feedback about why they didn’t like the book. Others, though, left mean and meaningless comments. I suspect that many people feel better about themselves when they can be critical of others.

Recently, I used my journal entries from 1993 to give you 4 quick lessons about finding happiness when you hate your job. Today, I want to use my journal entries to talk about how to deal with criticism.

In 1993, I wrote:

I can’t help but be upset and depressed, among other negative emotions. I endured another round of criticism.

[A manager] has insinuated that I am incompetent. These constant attacks are demoralizing and de-motivating. I don’t feel like doing anything for anyone.

When [my boss] brought up the subject, I felt pains in my chest, underarm and ribs. I’m sure the anxiety and stress I continuously feel causes these pains.

Never in my life in any endeavor have I been the subject of so much criticism. Throughout my career, others have always perceived me as being extremely intelligent and capable. These recent attacks hurt me all the more deeply since they are unwarranted. I know more about computers and networks than [management] will ever know.

 

On 8 July 2012, I wrote:

I was looking in that first journal I started in 1993. Every day, I was writing about all of the problems I was having at work. Some of the days I vividly remember just by looking at that journal. 

My [younger] self was very sensitive, especially to criticism. I can learn a lot from her.

The more she thought and wrote about criticism, the more it seemed to come her way. When she started standing up for herself and letting people know they couldn’t dump on her, she actually became more respected. Days at work became easier…

Looking back to 1993, none of the stuff that I wrote about made a long-term difference in my life. I solved problems. I gained self-esteem. I knew I did good work, and no one could take that away from me.

No matter what people said, the truth was that I DID GOOD WORK.

And that’s the truth today. I do good work in audiobooks. Not everyone is going to like my work.

They may say mean-spirited things about my work…Obviously, the naysayers haven’t caused people to stop buying the books…My 4- and 5-star ratings for performance far exceed the 1- and 2-star ratings.

I would tell my 1993 self to focus on the outcome I wanted and keep doing good work. That sounds like excellent advice for my 2012 self!

What changed in the 19 years between these journal entries?

Some people would say that things that troubled you when you were younger don’t matter as you grow older. Yes, that’s partially true, but I also have spent considerable time in consciously re-programming my mind. I continue each day to CHOOSE BETTER THOUGHTS and speak words in the direction I want my life to go.

The following quotes are especially meaningful to me. They help me remember to focus on the outcome I want to achieve instead of dwelling on any perceived slights or criticism in the present moment. I hope they may help you.

Wayne Dyer

When you change the way you look at things, the things you look at change. 

In 1994, I changed my mindset to be “I’m only doing this job to get money and vacation time to do what I want to do.” That attitude shift was my first attempt to focus on the outcome I wanted. By focusing on the outcome, I was less swayed by events – and negative comments about my work – in the moment.

Barry Manilow

Don’t take your critics’ words to heart. What do they know, anyway? Forget about pleasing everybody, and play to people who like what you do. (paraphrased)

Barry Manilow could be the patron saint of the unfairly criticized. I remember reading an article in which he said that he would give a great show that the audience loved. He would read the reviews expecting accolades and would instead find brutal words from critics. He said the bad reviews would hurt his feelings and those of his fans.

He began changing his performances to please the critics.

Fortunately, he realized he wasn’t being true to himself and decided to compose, sing, arrange, conduct, and perform songs the ways that suited him.I find it interesting to note that in the 20 years that I’ve been following Barry in his 40+-year career, he’s gone from being a punch line to a joke to being referred to as a music legend.

He didn’t change. His critics did.

Joel Osteen

If somebody doesn’t like you, don’t take it personally. They are not part of your destiny. Shake off every negative comment spoken over you and reprogram your thinking. Your attitude should be “No big deal. They are powerless to stop the blessing on my life.”

You have to have a boldness. You can’t be insecure and worry about what everybody thinks. If you change with every criticism and play up to people to try to win their favor, then you’ll go through life being manipulated, letting people squeeze you into their box….Even if you changed and did exactly what they asked, they would still find fault.

While I am not a fan of organized religion, I like Joel Osteen’s messages each week. He always talks about ways to improve your own life, starting with the thoughts that you are thinking.

Theodore Roosevelt

It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood, who strives valiantly; who errs and comes short again and again; because there is not effort without error and shortcomings; but who does actually strive to do the deed; who knows the great enthusiasm, the great devotion, who spends himself in a worthy cause, who at the best knows in the end the triumph of high achievement and who at the worst, if he fails, at least he fails while daring greatly. So that his place shall never be with those cold and timid souls who know neither victory nor defeat. 

Arthur Schopenhauer

We will gradually become indifferent to what goes on in the minds of other people when we acquire a knowledge of the superficial nature of their thoughts, the narrowness of their views and of the number of their errors. Whoever attaches a lot of value to the opinions of others pays them too much honor.

I wish I could say that I have read this philosopher’s texts. I actually heard this quote recently when listening to the audiobook of THE CHAPERONE written by Laura Moriarty and beautifully narrated by Elizabeth McGovern.

Mark Twain

One mustn’t criticize other people on grounds where he can’t stand perpendicular himself.

I have learned to shrug off criticism in audiobook reviews by remembering the following points:

• Each rating or review is just one person’s opinion.
• I do the best that I can in each recording session.
• With each recording session, my best level improves.
• I am happy with the audiobooks that I create.
• The publishers and authors are delighted with the audiobooks I create.

Do you struggle with taking criticism to heart? How do you deal with it?

Photo: iStockPhoto/Leontura

Every job promotion I earned through my long career at the IRS was a competitive action. Today’s story is about a job I didn’t get due to my own mistakes and how those mistakes help me in my voice-over career today.

Once upon a time…

I started working at the IRS as a teenager. Daddy worked there and encouraged me to apply for a part-time job on the evening shift after school. It was a data entry job in which your output was measured against that of your peers.

As a fast typist, the work was easy for me, plus I made more money and had a more structured schedule than my friends who worked in restaurants. I never thought my job there would evolve into a career, but I eagerly applied for every position that had potential for more money.

Given the procedures involved, the high number of applicants, and paper blizzard of job applications, jobs typically weren’t filled for 3-6 months after the announcement. I would apply for a job and then forget it (kind of like doing an audition today).

One evening, my manager called me to her desk and told me that I had a job interview. I think she ended this exciting news flash with something like, “Oh, and it’s 5 minutes from now, so you better start walking.”

I worked in a 1-story building spanning several acres. All of the tax returns for several states were processed in that building, so you can imagine its size. I didn’t know where the interview room was and, after several wrong turns on various hallways, practically had to run to get there.

Even though 3 decades have passed since that day, I still remember the interviewer’s face when she saw me.

There I was, fashionably dressed in my lovely tank top, overalls, colorful toe socks and flip flops, out of breath and probably a bit sweaty as I burst into the room.

She looked me up and down and most assuredly thought, “Um, no.”

She asked me a few questions, and my answers revealed my complete lack of knowledge about her organization. I didn’t even know which job I was being interviewed for! I’m sure she thought that if her other top candidates were as prepared as me, she’d prefer to leave the job vacant.

Someone else’s job “interview” story

I thought about this incident recently when I received an email from someone who bemoaned a mistake in an audition. That person kindly gave me permission to reprint their words here:

I am on ACX.  I made the mistake of submitting an audition from home with horrendous lack of quality and only put in the comment, “please let me know if there are issues.”  Ha . That must have been like comedy for them.  I did not get any comments.  So I have been making all the mistakes that teach me what to do next.  Still looking to figure out how I recover from such embarrassing mistakes.

 
I learned 3 things from my bad interview experience that may help you get past your own mistakes:

1.  You have to prepare for what you want.

Louis Pasteur said, “Chance favors the prepared mind.” In my case, preparation would have included dressing the part and being familiar with the organizations where I had applied.

However, a big part of your preparation involves learning what NOT to do. Like showing up for job interview dressed like a hobo and submitting an audition with horrible sound quality, we all have to learn some things the hard way!

Being in a learning curve is a scary place to be. The best article I’ve written about being in a learning curve is 12 lessons from Dancing With The Stars. If you read that article and absorb the lessons, you’ll find it easier to give yourself permission to learn and grow from your experiences.

2.  You’ve got to bring your A game.

My friend Dave Courvoisier writes an excellent blog about voice-over, equipment, and social media topics. He recently wrote an (Embarrassingly) True Story and the subsequent Feedback Follow-up in which he described a producer’s reactions to 400 auditions for a pirate voice.

I encourage you to read these illuminating articles as they offer a producer’s exact comments about the auditions he heard. In short, he felt most people didn’t make an effort to impress him or do good work, with half sending “terrible recordings” and others sending “laid-back and lazy” auditions.

The good news is — to quote George Eliot and a title of one of my audiobooks — “It’s Never Too Late To Be What You Might Have Been”.

Every day is an opportunity to grow and improve. As you learn more and improve, your A game is going to change.

You may have lost one chance to make a good impression, but you haven’t lost ALL of them. You have to shake off the negative thoughts and hold the attitude every day that you are working to the best of your ability. Your actions will follow your thoughts, so you might as well think thoughts of progress and victory!

And remember, people on top of the mountain didn’t just fall there.

3. Things happen for a reason.

Sometimes you figure out the reason, and sometimes you never do because it wasn’t about you. If I could go back to that blown interview, I wouldn’t change a thing. I learned something valuable that day.

I can look back at the closed doors in my life and see how they led to something better. I’m reminded of another IRS interview story.

In 2008, I had an interview with the multilingual office. I really, REALLY wanted that job. It would have been a promotion, and the work was something I thought I’d be very interested in doing. For some reason unknown to me, they were delayed in making a decision after the interview.

Meanwhile, my best friend Mike asked me to work on a temporary promotion for 4 months in his office in Applications Development. When I said yes to that opportunity, my life changed in ways I couldn’t imagine:

• I wasn’t selected for the job I thought I really wanted. It turns out I never missed it.
• I loved working with Mike again! I was his assistant manager, and I felt pride in contributing in a meaningful way to the organization.
• Although I had been desperate for years to get out of the IRS and into voice-over full-time, I actually ACCEPTED my life for the first time. Acceptance of your life is a key to moving forward.
• My original manager in Network Operations was incredibly generous. Since I loved the job with Mike so much, she let me continue working in Mike’s office for a year after the temporary promotion ended.
• Tax Exempt and Government Entities (TE/GE) is an IRS business unit that deals with taxes for those groups. TE/GE was one of our main clients in Applications Development, so I learned a lot about their organization.
• In 2009, I had an interview for a project manager position in TE/GE Business Systems Planning. They didn’t select me for the job.
• Instead, TE/GE actually offered a communications job to me! It was my dream position at the IRS!
• In 2011, the IRS offered early retirements to a very small number of employees, mostly in areas of communications and training. Guess what? I was one of them! If I had stayed in Information Technology, whether with Mike in Applications Development or my original job in Network Operations, I would still be working at the IRS, with no end in sight.

My life would have turned out very differently if I had gotten that job as a teenager. I love my life and wouldn’t want to change it!

When you know that things happen for a reason, you place less emphasis on any one thing that happens. This knowledge takes the stress out of any perceived mistakes of the moment.

Don’t dwell on those “mistakes”! As I discovered through my many IRS interview experiences, what we think are mistakes are often the catalysts we need to take our lives higher.

Image: iStockPhoto/PeskyMonkey